QUALITY ASSURANCE
AND ISO 9000 CERTIFICATION
Management Responsibility
(ISO
Element 4.1)
Introduction
Bricmont, Inc. is engaged in the business of
providing complete solutions to its clients’ heat
transfer needs. From initial engineering studies
and analyses through project management,
construction and commissioning, to training the
operators, Bricmont covers all aspects of designing
and building many types of industrial equipment.
These include tunnel Furnaces, walking beam and
walking hearth Furnaces, mechanical handling
equipment, pusher Furnaces, emission control
systems, heat treat Furnaces, and rotary hearth
Furnaces. Bricmont also offers full Furnace
upgrades.
Bricmont engineers and designers apply their
knowledge, skills and experience wherever industrial
heat transfer is involved. Whether in the ferrous
and non-ferrous metals industries, or in other
sectors such as glass, Bricmont designed and built
Furnaces make a major contribution to a client’s
overall productivity and cost-effective operation.
Using its core technologies and strategic alliances,
Bricmont meets or exceeds the valid requirements of
its customers and clients worldwide, by providing
the highest level of professional services and
products in the fields of:
·
comprehensive analyses and engineering
services
·
innovative Furnace designs, project
management and construction
·
high temperature systems and equipment
·
environmental systems engineering
·
process control and automation, and
·
continuing technical education
programs
1. Quality Policy
Bricmont’s Quality Policy is to:
·
Provide goods and services which
consistently meet or exceed the needs of our
external and internal customers through the
efficient use of resources.
·
Provide goods and services of the
highest quality which result in initial and
continued value for the customer as well as
long-term profitability for the company.
·
Establish formal processes for
continuous quality improvement in all aspects of our
business through the involvement of all employees.
2. Quality Objectives
To carry out the above Quality Policy, Bricmont has
adopted a formal Total Quality Management program
known as “Quality By Design” (QBD) and the following
Corporate Quality Goals and Measures:
GOAL 1: IMPROVE CUSTOMER SATISFACTION
One of the most important measures of our success is
customer satisfaction. We will diligently measure,
analyze, and improve the quality, cost and delivery
aspects of our products and services that have an
impact on meeting or exceeding our customers’
requirements.
GOAL 2: IMPROVE EMPLOYEE SATISFACTION
While the customer is in our focus, the employee is
at the center of our QBD quality management system.
This system aims to involve every employee in
continuous improvement by rewarding extraordinary
individual and team effort and by providing quality
and job related training.
GOAL 3: IMPROVE FINANCIAL PERFORMANCE
The financial performance of the organization is as
important to the customers and employees as it is to
the owners. With quality levels improving, we
expect to see an upward trend in operating profits
and increased capability to meet or exceed all
financial performance goals.
GOAL 4: IMPROVE SUPPLIER PERFORMANCE
Since the overall quality of our products and
services is heavily dependent on the quality of
purchased items, we will seek ways to develop
partnerships with our valued suppliers and help them
improve the quality of the products and services
that we use.
GOAL 5: EXPAND MARKETS AND PRODUCTS
Finally, we fully recognize the strategic importance
of quality improvement in enhancing our
competitiveness especially in
the areas of opening new markets and developing new
products and services. The achievement of this goal
provides opportunities to improve our performance in
relation to all of the other goals.